Maggie gets a promotion (because of her new spin on the old slogan ""Satisfaction Guaranteed"") and hires an assistant, Robin. Estelle starts taking advantage of Hanley's new policy, by beginning to return old merchandise that she is no longer satisfied with. Maggie learns the difficulty of working with her best friend as her other best friend (Lisa) tries to turn to Tom for companionship as she seems to have nothing in common with Maggie and Robin. To save her friendship, Maggie fires Robin or at least thinks she has. Rachel is delighted when Robin shows up for work and when Robin finds out the truth, with Lisa in the middle, the misunderstanding sets the three friends apart and Rachel is really delighted. Will they ever talk again?